Return & Refund Policy

At Virzen, we strive to ensure you receive high-quality products. If you experience any issues with your order, we're here to help.

Returns

Returns are accepted only if:

• The product is damaged during delivery.
• You receive the wrong product.
• The product has a manufacturing defect.

To request a return, contact us within 7 days of delivery.

Non-Returnable Items

We do not accept returns for:

• Change of mind
• Incorrect size ordered by the customer
• Minor colour variations due to screen settings
• Products damaged due to misuse or improper care

Refunds

Once your request is approved:

• Refunds will be processed to the original payment method.
• Refunds are usually completed within 5–7 business days.

Exchange

Exchanges are available only for damaged, defective, or incorrect products.